We want you to be happy with Mokki. If it isn't right for you, this policy explains how to get a refund. It is in addition to, not instead of, your statutory rights as a consumer.
1. 14-day refund
You can ask for a full refund within 14 days of your purchase, for any reason. You don't need to explain why, although feedback helps us improve Mokki.
2. How to ask
You can refund it yourself, no questions asked: sign in toportal.getmokki.com with the email you bought with (or create an account with it), open your license and choose Request refund. The refund starts right away.
Or email support@getmokki.com from the address you bought with, or include your order reference or the first characters of your license key. We aim to reply within two business days.
3. What happens next
- The refund goes back to the original payment method through Stripe, our merchant of record, including any taxes you paid. It usually appears within 5 to 10 business days, depending on your bank.
- The license is deactivated on your Macs and can no longer be used.
- Stripe sends you a confirmation.
4. After 14 days
After 14 days, purchases are normally final. We still look at every request: if Mokki doesn't work as described, or you were charged twice or by mistake, contact us and we will put it right.
5. Your rights in the EU
Because Mokki is digital content, the statutory 14-day right of withdrawal under EU law can end once the download or activation begins, if you agreed to that at checkout. Our 14-day refund above applies either way. Your legal guarantee that Mokki conforms to its description is not affected by this policy.
6. Chargebacks and abuse
Please contact us before disputing a payment with your bank: a refund is usually faster. A charged-back or disputed payment deactivates the license. We may decline refunds where there are clear signs of abuse, such as repeated purchase and refund cycles.